Introduction

Welcome to LoveSpring Nursery School. These terms and conditions outline the rules and regulations for the use of our nursery services. By enrolling your child at LoveSpring Nursery School, you accept these terms and conditions in full.

LoveSpring Nursery School is committed to providing high-quality early years education and care for children aged 6 months to 5 years. Our policies are designed to ensure the safety, wellbeing, and development of all children in our care.

Admissions Policy

LoveSpring Nursery School operates an inclusive admissions policy that does not discriminate on grounds of race, religion, culture, or special educational needs.

Registration Process

1. Complete and return the registration form along with the non-refundable registration fee.
2. Attend a meeting with the Nursery Manager to discuss your child's needs and our provision.
3. Provide all required documentation including birth certificate and immunization records.
4. Complete settling-in sessions as agreed with staff.

Priority Admissions

Priority for places is given in the following order:

• Siblings of children already attending the nursery
• Children requiring full-time places
• Children of staff members
• Date of registration

Fees and Payment

Fee Structure

Additional Charges

• Late payment fee: £25 per week after the due date
• Late collection fee: £10 for every 15 minutes after scheduled pick-up time
• Returned cheque fee: £25

Funding

We accept government funding for eligible 2, 3 and 4-year-olds. Additional charges may apply for consumables and additional services not covered by government funding.

Attendance and Absence

Regular Attendance

Regular attendance is important for your child's development and settling into the nursery routine. Please inform us if your child will be absent for any reason.

Illness

If your child is unwell, please keep them at home to prevent the spread of infection. Children should not attend nursery if they have:

• Fever (temperature above 38°C)
• Vomiting or diarrhea (must be clear for 48 hours before returning)
• Contagious infections (chickenpox, measles, etc.)
• Conjunctivitis

Holidays

Full fees are payable during holiday periods and absences. We allow 4 weeks of holiday at 50% fee per year with one month's written notice.

Health and Safety

The health, safety and wellbeing of all children in our care is our highest priority. We maintain comprehensive health and safety policies that are regularly reviewed and updated.

Medication

We can only administer medication that has been prescribed by a doctor. All medication must be provided in its original container with clear instructions. A medication consent form must be completed.

Allergies and Medical Conditions

Please inform us of any allergies, medical conditions, or special requirements your child has. We will work with you to create an appropriate care plan.

Accidents and Incidents

All accidents and incidents are recorded in our accident book. Parents are informed of any accident involving their child and asked to sign the record.

Security

We operate a secure entry system. All visitors must sign in and out and wear identification while on the premises. Collection of children is only permitted by authorised persons.

Behaviour Management

We promote positive behaviour through praise, encouragement, and setting clear boundaries. Our approach focuses on teaching children appropriate behaviour rather than punishment.

Our Approach

• We model positive behaviour and communication
• We explain clear and consistent boundaries
• We use distraction and redirection for younger children
• We help children understand the consequences of their actions

Unacceptable Behaviour

In cases of persistent unacceptable behaviour, we will work with parents to develop a consistent approach between home and nursery. In extreme cases, we reserve the right to exclude a child from the nursery.

Data Protection and Privacy

Information We Collect

We collect necessary information about you and your child including:

• Contact details and emergency contacts
• Medical information and special needs
• Development records and observations
• Photographs for records and displays (with consent)

How We Use Information

Your information is used to:

• Provide appropriate care and education for your child
• Maintain our records as required by law
• Contact you in case of emergency
• Share with relevant authorities when legally required

We will not share your information with third parties for marketing purposes.

Complaints Procedure

We aim to provide the highest quality service at all times. However, if you have any concerns or complaints, we encourage you to raise them promptly.

How to Make a Complaint

1. Speak directly with your child's key person or room leader
2. If unresolved, speak with the Nursery Manager
3. If still unresolved, submit a formal complaint in writing
4. We will acknowledge your complaint within 3 working days and provide a full response within 28 days

If you remain dissatisfied after following our complaints procedure, you may contact Ofsted:

Ofsted, Piccadilly Gate, Store Street, Manchester, M1 2WD
Telephone: 0300 123 1231
Website: www.gov.uk/government/organisations/ofsted

Termination of Place

Notice Period

One month's written notice is required to terminate your child's place at the nursery. Notice must be given in writing to the Nursery Manager.

Immediate Termination

We reserve the right to terminate a child's place with immediate effect in the following circumstances:

• Non-payment of fees
• Persistent late collection of children
• Violent or abusive behaviour by parents or children
• Provision of false information during registration